Delivery and returns

SHIPPING POLICY

Thank you for visiting and shopping at www.BabyInMerino.com. Following are the terms and conditions that constitute our Shipping Policy. 

Domestic Shipping Policy

We offer free shipping on all consumer orders over $75 to the United States.

All orders are processed 1-2 business days after successful payment. We ship USPS First Class or Priority.
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment.

Pre-order items are not in stock currently but are expected to be available for a later time. The estimated delivery is displayed on the product detail page. When placing an order with a pre-order item, the item will be reserved for you and shipped out once the item is received at the warehouse. You will be charged at the time of purchase. You may cancel at any time prior to the shipment of the item and will receive a full refund. Once the item arrives, we will notify you by email.

International Shipping Policy

We offer FREE SHIPPING on all orders over $175.

Delivery estimates depend on the destination country. Orders are generally received within 6-14 business days from the shipping date. However, it may take longer if the shipment has been held for customs processing. 
*IMPORTANT: Your order may be subject to import taxes, customs duties and fees that are the responsibility of the recipient and are payable upon receipt of the goods. You should contact your local customs office for further information.

Damages

Baby in Merino^TM is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Shipping Rates

Country	Delivery Method	Approx. Delivery Time	Price
US	USPS First Class or Priority Orders over $75	3-5 business days	FREE
	USPS First Class or Priority Orders $0.00 – $74.99	3-5 business days	$5.70
Canada	International First Class Shipping Order $175.00 and up	6-10 business days	FREE
	International First Class Shipping Order $0.00 – $174.99		$19
Rest of the World	International First Class Mail Order $175 and up	7-14 business days	FREE
	International First Class Mail Order $0 - $174.99		$23.50

 

PAYMENT INFORMATION

We accept Visa, Master Card, American Express and PayPal.

WARRANTY

Baby in Merino^TM garments come with 2 months warranty from the date of purchase. Damage that occurs after this period is caused by wear and tear.

Please follow instructions on the label when laundering, as we are unable to replace or refund items damaged through improper care. 

RETURNS POLICY

We are proud to offer beautiful high-quality merino products and want to ensure you are happy with your purchase. If for any reason you are not satisfied, you may return unwashed, unworn and unused items in their original condition, including any tags and labels, upon presentation of the original invoice within 30 days of purchase.

To return an item, please email us to request a Return Authorization Number. Please enclose this number with your item and a note explaining the reason for the return and send to:

Baby in Merino 
PO Box 791479
Paia, HI 96779